F.A.Q.

Here some common questions about                    My Salon Secret.

Getting
Started

How long until I receive my order:

Orders will ship within 1 business day of when they were placed. Standard Ground shipping is 1-5 business days depending on where in the US you live.

How will my order Ship?

Orders will automatically ship via standard ground delivery services.

What is your minimum order quantity?

There is no minimum order.

Who Created The products offered on this website?

The products listed on this website were created exclusively by licensed Beauty Professionals to offer clients bespoke and customized haircare.

Shipping

How will my products ship?

Your products will be shipped in high quality, recyclable cardboard boxes, using 100% biodegradable packing materials.

Can you ship internationally?

Orders can be shipped to U.S. and Canada only.

How much is Shipping?

For standard Ground Shipping, Shipping is FREE on all orders over $75. Orders under $75, shipping for standard ground is $7.99.

Payment

How do I go about making payment?

You can make a payment on our website via credit card, debit card, or PayPal. All major credit cards are accepted. (Visa, MC, Amex)

Returns

If I don't like the products, can I return them?

My Salon Secret does not offer a satisfaction guarantee for products that customers purchase. However, we will always accept returns and replace products that arrive to our customers that are defective

Still need help? Send us a note!

If it is related to your order, email us at orders@mysalonsecret.com

If you are having issues with our website, email us at support@mysalonsecret.com

 

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